Terms & Conditions – Wedding Stationery & Signage

Thank you for choosing Clare Warren Calligraphy to be part of your wedding day! I want to make the process as smooth, joyful, and stress-free as possible. These terms are here to set clear expectations and protect both you and me. By paying your deposit, you’re agreeing to the terms below.

Orders & Design Process

All orders must be confirmed in writing before work begins.
A non-refundable deposit is required to secure your booking and for me to begin the designing process, with the balance due before printing starts.
I’ll provide digital proofs before sending items to print. Please check all details carefully (names, dates, spelling, etc.). I can’t take responsibility for errors that were approved.
Minor edits are included in the design process. Significant changes or multiple rounds of revisions may incur additional fees.

Timelines

I’ll always give you an estimated timeline for design, printing, and delivery.
To keep everything on schedule, please provide wording, guest lists, or other information by the deadlines I share. Late submissions may delay delivery.
If you have a rush order, let me know—extra fees may apply depending on turnaround times.

Printing & Materials

Please note that colours can appear slightly different on screen compared to the final printed product.
Handmade or handwritten items may have small variations—this is part of their charm and uniqueness.
Once items are approved and printed, I cannot make changes.

Invitations

All invitation suites will be carefully assembled by hand to ensure each piece is beautifully presented and ready for posting.
Once your completed suites leave my studio, responsibility for postage, delivery, and handling transfers to you. I am not liable for any delays, damage, or loss that may occur during transit or through postal or courier services.

Delivery & Collection

Stationery and signage can be collected from my home in Attleborough, Norfolk or shipped via courier. Shipping costs will be added to your order total.
I carefully package everything and I am not responsible for any damage or delays caused by third-party delivery services.
I am happy to liaise with your planner, coordinator or venue to arrange delivery.

Cancellations

Deposits are non-refundable, as time and resources are allocated from the moment you book.
If you need to cancel after work has begun, any completed design or print costs will still be due.
If, for any reason, I are unable to fulfill your order, you’ll receive a full refund of any payments made.

Photography & Portfolio

I may photograph your stationery and signage for my portfolio, website, or social media.
I will never share personal details (like addresses or phone numbers). If you’d prefer I didn’t share images of your items, just let me know.

Liability

I take great care in everything we I create. However, I cannot accept liability for issues arising from incorrect information provided by you, courier delays, or changes made after proof approval.
You agree to the health and safety information sent out with any signage.
My maximum liability is limited to the value of your order.

Privacy Policy

By agreeing to these Terms & Conditions you also agree to the conditions laid out in the Privacy Policy detailed on the Clare Warren Calligraphy website.